FAQ | Phoenix Hotel San Francisco

Frequently Asked Questions

We can’t wait to host you at The Phoenix Hotel. You should find all you need to know below, but if you have any additional questions, reach out to us here.

Getting to Phoenix Hotel

What Do I Need to Know About My Stay?

Who and What Can I Bring?

Hotel Happenings

Do you have a map of the property?
- Sure do. See here.
How many rooms are at the hotel?
- 44 rooms
Are there any events going on while I’m staying there?
- Probably. At Bunkhouse we love a good reason to get together. Check out our Events page to explore what’s happening while you are in town. Our team will also send an email out in advance of your stay if we’re expecting a crowd.
Does the hotel have a pool?
- Yes. The pool is available to guests 9 AM to 10 PM during the week and 9 AM to midnight on the weekends. We ask that you limit your guests at the pool to no more than 10 people.
Can I bring my own drinks to the pool?
- Outside food and drinks are prohibited at the pool. However, we offer food and drink options brought right to your chair from our bodega.
Can I rent a bike?
- We don’t provide bikes at our hotel, but San Francisco has plenty of bike rental options.
Does the hotel have a gym?
- We don’t, but the Federal Fitness Center on the next block offers day passes for $10. Get details here.
Does the hotel have a spa?
- No, but we know of several great options in the area, including Kabuki Springs & Spa who we often partner with. Ask the front desk for recommendations.
What’s the souvenir situation? Is there a shop?
- Our individually curated retail shops are worth a visit on their own. We offer a host of signature souvenirs, thoughtfully sourced local goods, and one-of-a-kind finds. Save room in your suitcase or if you decide you want something after the fact, our online shops are always open.
Is there a concierge that can help me plan my stay?
- Our Front Desk is happy to offer suggestions and help you fill your days with the best our hometown has to offer. Just ask.
When can I get room service?
- We do not offer room service but our restaurant is just downstairs. Please check our website for hours.
Can I smoke in my room?
- No. All of our rooms are non-smoking. If we find that you’ve tampered with any of our smoke detectors or lit up in your room, we’ll charge you a $150 fee.
I’m really digging the bath products/comforter/uniforms/glasses you use. Are they for sale?
- Aww thanks. Yes! Many of the items in your room and around the hotel are available in our gift shop. Take a gander!

Reservations, Cancellations, Payments

Eating and Drinking