• When can I check in?
  • Check-in begins at 3 pm.
  • Upon check-in, your card will be authorized for the nightly rate (plus tax) and an incidental hold of $100 per night, per stay. While the typical time frame for the authorization to drop off is 3-5 business days, this charge may appear on your debit or credit card for up to two weeks post-departure, depending on your bank.

• Can I check in early?
  • We always try to accommodate early check-ins when possible. Let us know when you are arriving and we’ll do our best to get you into your room early.

• When do I check out?
  • Check-out is 11 am.

• Can I check out late?
  • If you need a little extra time getting out, let us know. We will do our best to give you some more time, and we can always hold onto your bags while you explore.
  • Late check-outs past 12 pm may be subject to fees, depending on the check-out time and availability.

• Can you store my bags before I check in or after I check out?
  • Of course. Just let the Front Desk know and we’ll provide a ticket for your bag.

• What is the minimum age required to check in?
  • You must be 21 or older and present a valid ID to check in.

• Do you have WiFi?
  • Of course. Check your in-room directory for the wifi password. 

• Are children allowed?
  • Yes! We love guests of all ages. The holder of your reservation must be 21 or older to check in.
  • Our child-friendly pool hours are 10 am – 2 pm. All other hours are adult-swim only.

• Can I bring my pet?
  • Yes! Well-behaved dogs are always welcome (for a small fee). Pack your pup and we’ll supply a bed, bowl, and maybe a treat or two for your best friend.

• Do you have travel cribs or anything else for kids available?
  • Yes. Just ask the Front Desk if you have any child-specific needs.

• What amenities are in my room?
  • We offer a variety of other amenities and services to inspire and delight, including custom kimono bathrobes, hand-crafted Hästens mattresses, and Grown Alchemist bath products. 
  • In each room, we offer a hairdryer, a flat screen TV with cable, a turntable with sound system, access to a lending library of vintage LPs, rock biographies and poetry anthologies, a fully stocked minibar, apothecary minibar, and mini-refrigerator.
  • Available upon request (and subject to availability), we also offer a guitar for checkout, steamers and irons, and rollaway mattresses.
  • While there are no safes in the rooms, we do have a safe on property. Please bring any items to the office that you would like to be stowed during your reservation.

• When does housekeeping come? Is stayover service available?
  • We offer housekeeping stayover service daily between the hours of 8 am – 6 pm. Our housekeepers will also come by in the evening with a turndown tray. If you wish to skip housekeeping service, our DND badges can be placed on the exterior of the door.

• Can I have a package sent to the hotel prior to my arrival?
  • Of course. Here’s the address:

(Guest name here)

c/o: Front Desk, Hotel Saint Cecilia

112 Academy Drive

Austin, TX 78704

• • If you can let us know if you are planning on receiving anything, we can make sure it arrives safely. If anything arrives for you before you check-in, we’ll hold it at the Front Desk. We are only able to hold packages for 10 days before or after your reservation.

• Can I bring a photographer and take pictures?
  • Maybe. Commercial photography is prohibited without express permission. Contact us if you have a request.

• How many rooms are at the hotel?
• • We have 20 rooms spread across our historic estate.

• Can I rent a bike?
  • We do not have bikes available for rent, but know all the closest locations for securing a pair of wheels. Ask any of our agents for recommendations.

• Does the hotel have a gym?
  • The hotel has a partnership with Kollective South next door, which is available for guest use. Let the Front Desk team know you are interested in acquiring access during your stay.

• Does the hotel have a spa?
  • No, but we know of several great options in the area. Ask the Front Desk for recommendations.

• What’s the souvenir situation? Is there a shop?
  • Our individually-curated retail shops are worth a visit on their own. We offer a host of signature souvenirs, thoughtfully sourced local goods, and one-of-a-kind finds. Save room in your suitcase or if you decide you want something after the fact, our online shops are always open.

• Is there a concierge that can help me plan my stay?
  • Our Front Desk team is happy to offer suggestions and help you fill your days with the best our hometown has to offer. Just ask.

• When can I get room service?
  • Room service is available starting at 7 am and ending at 9 pm Sunday – Thursday and 10 pm Friday & Saturday.

• Can I smoke in my room?
  • No. All of our rooms are non-smoking, per State law. If we find that you’ve tampered with any of our smoke detectors or have lit up in your room, we’ll charge a $200 fee.

• I’m really digging the bath products/comforter/uniforms/glasses you use. Are they for sale?
  • Aww thanks. Yes! Many of the items in your room and around the hotel are available in our gift shop. Take a gander! Items that we don’t sell, we’d be happy to let you know where to get them.

• What payment methods do you accept?
  • For payment, we accept American Express, Discover Card, Mastercard or Visa.

• Can I change or cancel my reservation?
  • Plans change. If they do, we just ask that you let us know by 3 pm local hotel time at least 2 days prior to your reservation to avoid a fee (equal to one night’s stay plus tax).
  • During peak times and depending on your reservation, our policies may vary, so please refer to the policies specific to your reservation. These can be found during the booking process and in your reservation confirmation email.

• When will my credit card be charged? What’s your deposit policy?
  • We will need to secure your booking with the presence of a credit or debit card up front. Whether we may require the full cost of your reservation up front may vary — but most payments will be charged at check-out, unless stated otherwise. Please check the exact policies for your reservation while booking.

• How is my room guaranteed?
  • Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in.

• What is your cancellation policy?
  • Cancellation is required 48 hours prior to arrival for most reservations.

• Are there any additional fees I should know about?
  • Amenity Fee – A fee of $40 per night (pre tax) may be added to your bill so that we can provide the following services and enhancements to your experience according to our standards.
    • Daily housekeeping services (including turndown with in-room filtered water)
    • Premium Wi-Fi throughout property
    • 24-hour concierge services
    • 1 complimentary sparkling beverage in the lounge (per guest)
    • Guided tours by our general manager
    • Complimentary access to The Kollective Gym
    • Complimentary parking and EV charger (based on availability)
• Luggage services (if needed)
  • Lost Key Charge – keys that are lost or not returned at check-out will incur a $150 fee.
  • Early Departure Fee – Leaving so soon? Please notify the front desk at least 24 hours before you plan to leave to avoid an early departure fee.
  • Damage Fee – damage to the room/furniture/additional items in the room may incur a damage or replacement fee.
  • Shipping Fee – leave an item in your room and don’t live in Austin? Happens all the time. We would be happy to arrange to have it sent to you and can add the cost of shipping to your final folio.
  • Excessive Cleaning Fee – in very rare circumstances, we may maintain the right to charge an excessive cleaning fee, which will go directly to our housekeeping team.

• Is there a minimum number of nights I need to stay?
  • Usually no, but minimum length of stay will vary based on the season and time of year.

• What is your privacy policy?
  • You can read our policy here.

• What are my dining options on property?
  • Our Lounge on property is private for our hotel guests and members. Reservations for parties larger than 4 guests are encouraged but not required. Guests are welcome to make reservations for up to 6 guests. Reservations can be made by reaching out to the Front Desk.

• I want to have a party here. Can I rent out the hotel / restaurant / pool?
• • We love parties! Yes. Our team can work with you to host the event of your dreams. You can find more information about our offerings and capabilities HERE.

• Is room service available?
  • Yes! Room service is available starting at 7 am and ending at 9 pm Sunday – Thursday and 10 pm Friday & Saturday. 

• What are your restaurant hours?
  • The Lounge is open for food starting at 7 am and ending at 9 pm Sunday – Thursday and 10 pm Friday & Saturday. Drinks are available until 10 pm Sunday – Thursday and 11 pm Friday & Saturday.

• Can I rent out the restaurant?
  • The Lounge itself is not available to rent out, but we have several private dining options for small events. Please contact our sales team here. 

• Can I bring my own cake / wine / pinata? 
  • Unfortunately not. We do not allow any outside food and beverage in the Lounge or Courtyard. Pinatas or confetti cannons may incur a cleaning fee.

• How can I become a member of Hotel Saint Cecilia?
  • Read about membership benefits and how to become a member HERE.